Frasers Group Picks Navan to Transform Global Travel and Expense Management

In a strategic move to modernize its operations, Frasers Group selects Navan as its global partner for travel and expense management. Frasers Group, the retail powerhouse behind Sports Direct, FLANNELS, and FRASERS is consolidating its fragmented travel processes to centralize bookings, improve employee experience, and drive cost efficiencies.

Why Frasers Group Chose Navan

As part of its broader “Elevation Strategy” to rethink retail and scale globally, Frasers Group recognized the need for a unified, modern platform that could support both its people and its financial goals. The company was looking for a solution that would not just streamline travel logistics, but also enable its finance teams to gain clear, real-time visibility into spend, policy compliance, and reconciliation.

Navan’s all-in-one platform allows team members to book travel and submit expenses from a single interface. This integration supports automatic travel payments and expense reconciliation, removing manual overhead from the finance function.

Expected Impact: Better Experience + Substantial Savings

Frasers Group has set ambitious targets for this partnership. Among them:

• High program adoption: They aim for over 95% of employees to migrate to Navan’s user-friendly, mobile-first platform.
• Improved satisfaction: Navan’s design targets an NPS (Net Promoter Score) of 40+ and a customer satisfaction (CSAT) score of 95% or higher.
• Cost savings: By tapping into Navan’s access to New Distribution Capability (NDC) and low-cost carrier content, Frasers expects up to 8% annual savings on airfare.
• Real-time control: The finance team will benefit from live visibility into spending and policy compliance, helping enforce rules and identify cost leaks quickly.

Technology That Puts People First

Navan’s platform is not just about cost control, it's designed with employees in mind. According to Andy Brown, Chief People Officer at Frasers Group, the AI-powered system is intuitive and built to match real user preferences. The technology “learns what employees like,” reducing the need to scroll endlessly through travel options, a design philosophy that Navan claims drives high adoption.

By combining policy compliance with personalization, Navan helps Frasers Group strike a balance between financial discipline and a high-quality user experience.

Strengthening Navan’s Position in the Enterprise Market

The Frasers Group deal underscores Navan’s growing footprint among large organizations that want more than just traditional travel management. It reinforces Navan’s leadership and appeal to global enterprises, following similar partnerships with brands such as Unilever, Heineken, Canva, and Informa.

For Navan, landing Frasers Group is a strategic win: it validates their all-in-one travel, payment, and expense platform at scale, while demonstrating their capacity to support complex, cross-border needs.

What This Means for Frasers’ Future Strategy

This collaboration aligns tightly with Frasers Group’s ambition to scale internationally and operate with greater efficiency. By centralizing travel and expense management, Frasers can reduce friction, drive policy compliance, and free up resources that were previously tied up in manual reconciliation and decentralized systems.

Moreover, the cost savings projected through this partnership can be reinvested into other strategic areas potentially fueling further international expansion, technology upgrades, or employee development.

Final Thoughts

Frasers Group’s decision to partner with Navan marks a clear signal: the company is serious about transforming its operational backbone. By adopting an AI-powered, unified travel and expense platform, Frasers is aligning its people-first culture with a data-driven, cost-conscious financial strategy. As travel volumes continue to rise for global businesses, this deal could set a benchmark for how retailers and large enterprises rethink expense management in the digital era.

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